Shipping And Handling
As most of our goods are light in weight, most can be sent via standard post. This keeps our shipping charges at reasonable prices (UK – £2.75, Ireland – £2.80, Europe – £5.00, ROW – £10.00).
We will normally dispatch your order to you in 2-3 business days. International orders are generally received in 14 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
We are totally committed to your satisfaction. Occasionally things can go wrong. If you are not completely satisfied with your item, simply return to us in its original condition (the item must be unworn, in original packaging and have all swing tags still attached and in it’s original clear plastic bag). This should be returned to us within 14 days of receiving your item. We will then either replace the item or refund your money – what ever you prefer.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. The item returned must be unworn/unused, in original packaging and have all swing tags still attached These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Shipping And Handling