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FAQs

How do I care for Maru swimwear?

To keep your Maru garment in the best condition we recommend following the care instructions on the product swing tag and retaining this information for future reference. Please note care instructions vary across the Maru range depending on the fabrics and fabric technology used for each garment.

How do I care for Maru accessories & goggles?

We recommend referring to the product packaging for detailed care instructions.

Can I change my order?

Once you have completed your order it is unfortunately too late to go back and amend it as the order details are sent straight to our warehouse team who work to despatch orders as quickly as possible.
If you have made a mistake on your order please contact us as soon as possible and our customer service team will do their best to intercept the order prior to despatch and make the adjustments. If, however, it is too late to amend the order please follow the returns instructions upon receipt of your delivery.

What delivery options do you offer?

Please visit our Delivery and Returns page for more information on delivery services, charges, order tracking, discrepancies and more.

What payment methods are accepted?

We use Sage Pay to ensure your payment is processed securely and currently accept the following card types:

  • Visa
  • Visa Debit
  • Visa Electron
  • MasterCard
  • Debit MasterCard
  • UK-issued Maestro
  • PayPal
What do I do if I have not received my confirmation email?

Confirmation emails are usually received within a few minutes of an order being placed on our site but this can take longer at busy times. Please check your junk/spam email folder if you do not see a notification after refreshing your inbox and if the email has not arrived within two hours please contact us.

Do you have a returns policy?

We offer a 14 day return guarantee for items purchased through this site. If you would like to return your order please use the free return postage label which came with your order and fill in the returns form.

If there is no return label then please Contact Us to receive a returns label and if you can’t locate the returns form then you can download and print one here .

Please return the item with the product labels and for women’s and girl’s costumes the hygiene strip must still be in place.

The product must be unworn and in resalable condition in order for a refund to be processed.

We cannot process exchanges. If you would like to return your order for a different size please follow the return instructions to obtain a refund and then place a new order on our website for the preferred size.

If you paid for an upgraded delivery service we will only refund this if the incorrect items were delivered or the items are faulty.

Our return address is:

OPRO International Ltd

24 Mark Road

Hemel Hempstead

HP2 7BN

UNITED KINGDOM

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

Do you have any job vacancies?

Please take a look at our Careers page for information about working at Maru Swimwear.

Can't find the answer to your questions? Contact Us

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