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FAQs

What is my statutory right to reject faulty goods?

We hope our quality control measures will prevent faulty products from being despatched; however, if you have received goods which are faulty, you have a short term right to reject the faulty goods within 30 days of delivery. Please Contact Us as soon as possible to report receipt of faulty goods.

If you do not exercise this right, you have a right to the repair or replacement of the faulty goods and, if such the repair or replacement is inadequate, you have a right to reject the goods and obtain a full refund.

Can I change an order after I have placed it?

Please contact us ASAP if you would like to make any changes to an order.

We will endeavour to prevent the order from being fulfilled without the changes; however this will lead to a working day’s delay in delivery if the order has already been passed through to the warehouse. Any changes will not be eligible for B2B website or case discounts as they will have to be processed manually internally.

If you need to add to your order you are free to create a new order which will be subject to minimum order charges and cut off times as normal. Please note: An order can only be delayed for up to 30 days before it is cancelled from our system.

What is the difference between the fabrics used by Maru?

Please refer to our Fabrics page for more information on our specially selected fabrics and associated technologies.

What is the difference between the back types of your swimming costume?

Maru offer a range of classic, modern and never-seen-before back types including thin strap designs ideal for outdoor swimming, visually striking multi-strap designs, wide open backs for ease of putting on and taking off and supportive, sporty styles. All backs are designed for ease of movement around the back and shoulder blades and you can filter by your preferred back types when viewing a department containing women’s or girls’ swimwear to help you find your ideal costume.
To compare back types please click here.

Which size should I choose?

Please refer to our Size Guide for information on sizing of Maru swimwear

How do I care for Maru Swimwear?

To keep your Maru garment in the best condition we recommend following the care instructions on the product swing tag and retaining this information for future reference. Please note care instructions vary across the Maru range depending on the fabrics and fabric technology used for each garment.

How do I care for Maru swimwear?

To keep your Maru garment in the best condition we recommend following the care instructions on the product swing tag and retaining this information for future reference. Please note care instructions vary across the Maru range depending on the fabrics and fabric technology used for each garment.

How do I care for Maru accessories & goggles?

We recommend referring to the product packaging for detailed care instructions.

Can I change my order?

Once you have completed your order it is unfortunately too late to go back and amend it as the order details are sent straight to our warehouse team who work to despatch orders as quickly as possible.
If you have made a mistake on your order please contact us as soon as possible and our customer service team will do their best to intercept the order prior to despatch and make the adjustments. If, however, it is too late to amend the order please follow the returns instructions upon receipt of your delivery.

What delivery options do you offer?

Please visit our Delivery and Returns page for more information on delivery services, charges, order tracking, discrepancies and more.

What payment methods are accepted?

We use Sage Pay to ensure your payment is processed securely and currently accept the following card types:

  • Visa
  • Visa Debit
  • Visa Electron
  • MasterCard
  • Debit MasterCard
  • UK-issued Maestro
  • PayPal
What do I do if I have not received my confirmation email?

Confirmation emails are usually received within a few minutes of an order being placed on our site but this can take longer at busy times. Please check your junk/spam email folder if you do not see a notification after refreshing your inbox and if the email has not arrived within two hours please contact us.

Do you have a returns policy?

We offer a 14 day return guarantee for items purchased through this site. If you would like to return your order please use the free return postage label which came with your order and fill in the returns form.

If there is no return label then please Contact Us to receive a returns label and if you can’t locate the returns form then you can download and print one here .

Please return the item with the product labels and for women’s and girl’s costumes the hygiene strip must still be in place.

The product must be unworn and in resalable condition in order for a refund to be processed.

We cannot process exchanges. If you would like to return your order for a different size please follow the return instructions to obtain a refund and then place a new order on our website for the preferred size.

If you paid for an upgraded delivery service we will only refund this if the incorrect items were delivered or the items are faulty.

Our return address is:

OPRO International Ltd

24 Mark Road

Hemel Hempstead

HP2 7BN

UNITED KINGDOM

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

Do you have any job vacancies?

Please take a look at our Careers page for information about working at Maru Swimwear.

Can't find the answer to your questions? Contact Us

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