- What is my statutory right to reject faulty goods?
We hope our quality control measures will prevent faulty products from being despatched; however, if you have received goods which are faulty, you have a short term right to reject the faulty goods within 30 days of delivery. Please Contact Us as soon as possible to report receipt of faulty goods.
If you do not exercise this right, you have a right to the repair or replacement of the faulty goods and, if such the repair or replacement is inadequate, you have a right to reject the goods and obtain a full refund.
- Can I change an order after I have placed it?
Please contact us ASAP if you would like to make any changes to an order.
We will endeavour to prevent the order from being fulfilled without the changes; however this will lead to a working day’s delay in delivery if the order has already been passed through to the warehouse.
If you need to add to your order you are free to create a new order which will be subject to minimum order charges and cut off times as normal. Please note: An order can only be delayed for up to 30 days before it is cancelled from our system.
- How do I care for Maru accessories & goggles?
We recommend referring to the product packaging for detailed care instructions.
- Can I change my order?
Once you have completed your order it is unfortunately too late to go back and amend it as the order details are sent straight to our warehouse team who work to despatch orders as quickly as possible.
If you have made a mistake on your order please contact us as soon as possible and our customer service team will do their best to intercept the order prior to despatch and make the adjustments. If, however, it is too late to amend the order please follow the returns instructions upon receipt of your delivery.
- What delivery options do you offer?
Please visit our Delivery and Returns page for more information on delivery services, charges, order tracking, discrepancies and more.
- What payment methods are accepted?
We use Sage Pay to ensure your payment is processed securely and currently accept the following card types:
- Visa Debit
- Visa Electron
- Debit MasterCard
- UK-issued Maestro
- What do I do if I have not received my confirmation email?
Confirmation emails are usually received within a few minutes of an order being placed on our site but this can take longer at busy times. Please check your junk/spam email folder if you do not see a notification after refreshing your inbox and if the email has not arrived within two hours please contact us.
- Do you have a returns policy?
We offer a 14* day return guarantee for items purchased through this site. If you would like to return your order please use the free return postage label which came with your order and fill in the returns form.
*During the holiday season, returns will be accepted through 31st January 2020.
If there is no return label then please Contact Us to receive a returns label.
Please return the item with the product labels and for women’s and girl’s costumes the hygiene strip must still be in place.
The product must be unworn and in resalable condition in order for a refund to be processed.
We cannot process exchanges. If you would like to return your order for a different size please follow the return instructions to obtain a refund and then place a new order on our website for the preferred size.
If you paid for an upgraded delivery service we will only refund this if the incorrect items were delivered or the items are faulty.
Our return address is:
OPRO International Ltd
24 Mark Road
We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.