FAQs

Orders & Delivery

How long will my order take to arrive?

Delivery times vary depending on your location and the shipping method selected at checkout. You will receive tracking information once your order has been dispatched.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Can I change or cancel my order?

We process orders as quickly as possible. If you need to make a change or cancel your order, please contact us at enquiries@maruswim.com as soon as possible. While we will do our best to help, we cannot guarantee changes can be made once an order has been processed.

Returns & Refunds

What is your returns policy?

We offer a 30-day returns policy. Items must be returned in their original condition, unworn, unwashed, with tags attached and in their original packaging where applicable.

How do I return an item?

Returns can be initiated through our returns portal. Follow the instructions provided and you will receive guidance on how to send your item back to us.

Are returns free?

Yes, UK returns are free of charge.

How long does it take to process a return?

Once your return has been received and inspected, you will be notified whether your return has been approved. Approved refunds are typically processed within 5–7 days to your original payment method.

Can I return swimwear?

Yes, provided it meets our return requirements.

Women's and girls' swimwear must be returned with the protective hygiene seal intact. We cannot accept returns where the hygiene seal has been removed, damaged or tampered with, unless the item is faulty.

All swimwear must be returned in its original condition and must not show signs of wear, including but not limited to makeup, deodorant, perfume, sunscreen, chlorine, sand, marks, stains or any other indication of use.

We recommend trying on swimwear over underwear.

Can I return a sale item?

Sale and clearance items cannot be returned or exchanged unless they are faulty, damaged or not as described.

What if my item is faulty or I received the wrong item?

Please contact us as soon as possible at enquiries@maruswim.com. We will investigate the issue and work with you to provide a suitable resolution.

Products

How do I choose the right size?

Please refer to our Size Guide available on each product page. If you require additional advice, please contact our customer service team.

How should I care for my swimwear?

Please follow the care instructions provided on the garment label. Proper care will help maintain the performance, fit and appearance of your swimwear.

Contact Us

How can I get in touch?

If you have any questions, please contact us at enquiries@maruswim.com and our team will be happy to help.