How do I return my order?
- Enter your order number and email address or phone number. Then, select Start Your Return.
- Follow the instructions and select the item(s) you wish to return.
- When you've completed the return process, you'll receive an email confirming your return and outlining how to send it back to us.
Am I able to return my order?
- You can return your items within 30 days of receiving them.
- All returns must be in their original resalable condition.
- All returns must be complete with their existing tags and packaging, if applicable.
- All swimwear must be unwashed and unworn.
- Women's and girls' swimwear must be returned with the protective hygiene seal intact.
- We cannot accept returns of swimwear where the hygiene seal has been removed, damaged, or tampered with, unless the item is faulty.
- Swimwear must not show signs of wear, including but not limited to makeup, deodorant, perfume, sunscreen, chlorine, sand, marks, stains, or any other indication of use.
- We recommend trying on swimwear over underwear.
- Sale and clearance items cannot be returned or exchanged unless they are faulty, damaged, or not as described.
- Free gifts and promotional items are non-returnable.
- This does not affect your statutory rights.
When will my return be processed?
- Once we have received your return, it will be inspected.
- Once inspected, you'll receive an email notifying you whether your return has been approved or rejected.
- If your return is approved, you'll receive a refund to your original payment method within 5–7 days.
Do I have to pay for my return?
- UK returns are free.
- Once your return request has been approved through our returns portal, you'll be provided with instructions on how to return your item.
- Original shipping costs are non-refundable.