Refund policy

Last updated: 5th November 2026

This policy explains how to return an item bought from maruswim.com and how refunds work. It's in addition to, and doesn't affect, your statutory rights.

Our 30-day returns promise

If you change your mind, you can return items within 30 days of delivery for a refund.

What can be returned

Items must be unworn, unwashed and unused, with their tags attached and in their original packaging where applicable.

Swimwear. For hygiene reasons, women's and girls' swimwear must be returned with the protective hygiene seal intact. We can't accept returns of swimwear where the hygiene seal has been removed, damaged or tampered with, unless the item is faulty. Swimwear must not show any signs of wear, such as make-up, deodorant, perfume, sun cream, chlorine, sand, marks or stains. We recommend trying swimwear on over underwear.

How to return an item from the UK

Returns from the UK are free:

  1. Start your return on our returns portal.
  2. Pack your item securely, following the instructions you're given.
  3. Attach the label and drop off your parcel as shown on the label.

Please keep your proof of postage until your refund has been processed.

Returns from outside the UK

Our returns portal is for UK returns only. If you're outside the UK, please contact us at enquiries@maruswim.com with your order number, and our team will let you know how to return your item.

Refunds

Once we've received and checked your return, we'll process your refund and email you to let you know. Your refund will be made to your original payment method and usually takes 3–5 working days to reach your account, depending on your bank or card provider.

If you return your whole order, we'll also refund the standard delivery charge. We only refund the extra cost of Express Delivery if your item was faulty or you received the wrong item.

If you haven't received your refund within 10 working days of our confirmation email, please contact us.

Exchanges

If you'd like a different size or colour, you can request an exchange through our returns portal. Exchanges are subject to availability. Items must meet the same conditions as returns, including the hygiene seal on swimwear.

As well as our 30-day returns promise, if you live in the UK or the European Union you have a legal right to cancel your order within 14 days of delivery, for any reason. To cancel, let us know at enquiries@maruswim.com within that time, then return the items within 14 days of telling us.

This legal right doesn't apply to swimwear returned with the hygiene seal removed, unless it's faulty. Swimwear that has been worn may not be eligible for a refund.

Items should be returned in the same condition you received them.

When you cancel your whole order, we'll refund the cost of standard delivery. If you chose a more expensive delivery service, such as Express Delivery, we won't refund the extra cost unless your item was faulty or you received the wrong item.

Faulty, damaged or incorrect items

If your item is faulty or damaged, or you've received the wrong item, please contact us at enquiries@maruswim.com with your order number and a photo. We'll put it right, and you won't need to pay for any return postage. Please let us know as soon as possible after your order arrives.

Bought from another retailer?

This policy covers purchases made on maruswim.com. If you bought your Maru product from another retailer, please contact them about returns.

Our returns address

Maru Swimwear Limited, 24 Mark Road, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7BN, United Kingdom

Contact us

If you have any questions about returns, email us at enquiries@maruswim.com.

We may update this policy from time to time. The date at the top shows when it was last changed.