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Returns

How do I return an item purchased through the site?

UK customers can use the free return postage label which came with your order and fill in the returns form. Non-UK customers should contact customer services. Please return the item with the product labels. The product must be unworn and in resalable condition in order for a refund to be valid and processed. If you paid for an upgraded delivery service, we will only refund this if the incorrect items were delivered or the items are faulty. Our return address is:

Maru Swimwear Ltd
24 Mark Road
Hemel Hempstead
HP2 7BN
UNITED KINGDOM

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain the proof of postage as you are responsible for the return(s) until they have been received by us. For any gifts purchased from 15/11/2020 we will accept returns until 31/01/2021.

Can I download a copy of the returns form?

Yes, please Click Here to download a copy of the returns form.

Can I exchange an item for a different size?

We cannot process exchanges. If you would like to return your order for a different size please follow the return instructions to obtain a refund and then place a new order on our website for the preferred size.

How do I return an item purchased from another retailer?

If you bought your Maru item from a retailer or other website, then please contact them directly to discuss your return request.

What should I do if there is a discrepancy with my order?

We use the latest software in our warehouse to ensure you receive your order as expected; however, if there are any discrepancies with your order, you must contact us as soon as possible.

What is my statutory right to reject faulty goods?

We hope our quality control measures will prevent faulty products from being despatched; however, if you have received goods which are faulty, you have a short term right to reject the faulty goods within 30 days of delivery. Please Contact Us as soon as possible to report receipt of faulty goods.

If you do not exercise this right, you have a right to the repair or replacement of the faulty goods and, if such the repair or replacement is inadequate, you have a right to reject the goods and obtain a full refund.